We’ve been using Get Satisfaction to power our community for a while now. And it’s been good – but not great. Initially we decided to use Get Satisfaction because it was quick and easy to get going and required no training (remember “Smart and Gets Things Done” is one of our core values).
Now that we’ve grown our client count (0 to 12,000) and our staff count (15 to over 50) over the last year or so, however, the time has come to rethink our community strategy so we can more effectively help you grow your business into the empire it’s destined to become.
Today I’m happy to announce the beta launch of our new forum, which you can access here.
The new forum is designed to make it easier to get the tools and advice you need to grow your e-commerce business, by talking with and learning from not only our team but also our 12,000 other clients who no doubt have hundreds (thousands?) of years combined experience in sales, marketing, growth, partnerships and customer service.
There are three main areas I wanted to address with our new community forum:
1. A Place to “Talk Shop” About Marketing
If two businesses launch at exactly the same time selling similar products then the business who gets their marketing right will dominate the competition. We’ve known this for years and we hope you know it too.
The new forum really centers around helping you with your marketing. You can post questions to our 12,000 clients and the odds are that you’ll get a great response. If you’ve never done marketing before then this is a great way to get your feet wet.
On the other hand, if you have a 7 figure marketing budget then there’s always room to improve by learning from you peers, right?
2. Real People, Not Aliases
Forums thrive and survive when real people are participating – not aliases. Posting in our new forum is available to paying clients, however anyone can view. When you login to the forum for the first time you’ll be able to upload your photo and share some information about yourself, and your forum username is your real name.
It’s important in any community that the people participating are who they say they are. The idea here came from both Facebook and Quora, my favorite new Q&A site. When people are posting as themselves they’re more honest, show more empathy and want to participate in the conversation with good intentions.
That’s important to us and I’m sure it’s important to you.
3. Get to Know Other Merchants
Finally, we’ve got 12,000 merchants just like you who are all trying to achieve the same thing – business growth so they can work less and spend their time doing what they want. By interacting with (and learning from) other merchants, you can grow your business faster and have fun doing it.
What About The Existing Community Forum?
The new forum will run in parallel to our existing community forum until April, at which time community.bigcommerce.com will show our new forum instead of our Get Satisfaction community, so if there’s anything posted on Get Satisfaction that you’d like to copy or archive then you’ve got plenty of time to do that.
All of the existing ideas in the community have been noted down internally and have been roadmapped already, so any effort you’ve put into suggesting new ideas or voting hasn’t been lost. The new forum lets you post ideas but doesn’t have the voting system in place (yet – watch this space).
Click here to visit our new forum (in beta)
P.S. Partners – we’re currently working on a login system for you so that you can answer questions and provide value to our clients. We’ll send you more details via email when it’s ready to go.