Update: The Bigcommerce mobile app is now available for both Apple and Android devices! Click on the corresponding link below to download your preferred flavor.
One of the best ways to set your business apart from other online stores is to offer outstanding customer service. Consumer studies have shown that satisfied customers are six times more likely to repurchase (and keep in mind that it costs 5-8 times more to acquire a new customer than retain an existing one).
For consumers, one of the only disadvantages to buying online as opposed to from brick-and-mortar stores is the lack of instant gratification — and that means getting orders out fast is the perfect way to distinguish your business. In fact, a survey of online shoppers by STELLAService showed that speed of delivery was the leading factor in determining great customer service.
So there’s a huge opportunity to be gained by shipping orders faster. But how is Bigcommerce helping you do that?
Introducing our new mobile control panel
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